The Bereavement Authority of Ontario’s compliance team will assess the concern and help determine if a breach of the legislation has occurred. This includes checking if a business may have violated any Ontario consumer protection laws and if there has been a pattern of complaints about the business.
Please note that complaints are handled in the order in which they arrive in the BAO office. The duration time of investigations will vary depending on the nature of the complaint and existing caseload at the time of its arrival. While the BAO works diligently to investigate, it is important to understand that completion of the entire process may take several months.
As the provincial regulator for the bereavement profession, the Bereavement Authority of Ontario does not have authority to determine the individual from whom the licensee must take direction or authorization for funeral or transfer service arrangements. Additionally, the Bereavement Authority of Ontario cannot compel a licensee to make a refund directly to the consumer.
Questions? Call us at 844.493.6356 or use our automated contact form.