Mr. Smith is a senior executive with extensive experience in building relationships with stakeholders and enhancing effective service delivery across multi-jurisdictional entities. He brings to BAO a fresh perspective and an impressive track record in a regulatory environment, including stakeholder outreach and strong business acumen. For 12+ years, Mr. Smith has been the Director of Investigations for the Ontario Motor Vehicle Industry Council (OMVIC), one of the first delegated administrative authorities (DAAs) in Ontario. He is a member and currently the chair of First Ontario Credit Union’s Board of Directors and, earlier in his career, was a police officer leading high-profile cases. Mr. Smith is well positioned for the Registrar role as BAO moves forward.
A consummate professional, Mr. Smith engages well with people at all levels and is fully committed to serving the public interest through dialogue and collaboration. Coupled with his many years of policing experience, Mr. Smith has a background in compliance and the administration of legislation and regulations through fair and transparent processes. He fosters an organizational climate that is welcoming, responsive, and respectful while at the same time ensuring that the organization’s mandate to protect consumers is "front and centre".
Mr. Smith expects to meet with BAO licensees early in his tenure. He wants to hear first-hand about key priorities in the bereavement sector, and will seek to engage in productive dialogue to facilitate licensees’ efforts in complying with the Funeral, Burial and Cremation Services Act, 2002 (the Act) through access to appropriate resources. With the perspective and experience he brings to the Registrar role, BAO is well positioned to fulfill its mandate and support all stakeholders in working collaboratively to resolve issues, help to build good business practices, and promote the licensees’ professionalism.
BAO’s responsibilities in administering provisions of the Act, which include licensing, education, training, registration, audit, quality assurance, inspection, investigation, enforcement and discipline, will all fall under Mr. Smith’s responsibilities. He is fully prepared and qualified to oversee the operations, particularly in its early days when it will be important for Mr. Smith to guide BAO as it establishes its identity and integrity as a new organization. Going forward, BAO will work to build trust with licensees, stakeholder groups (e.g., industry associations, faith groups, municipalities) and the public in all aspects of its service delivery.
Under Mr. Smith’s leadership, BAO’s operations will be delivered by a competent staff team that is committed to bringing together the cemetery and funeral regulatory entities under one roof and operating in a fiscally responsible manner.
Lisa Padgett is a Certified Human Resources Professional who brings to BAO over 15 years of experience in board governance and relationship management. Working with not-for profit organizations such as the Canadian Security Association and GS1 Canada, Lisa has managed the operations of both National and Provincial Boards while maintaining responsibility for numerous committees. Lisa has extensive experience providing strategic support to the CEO and Board officers, and with human resource and event management.
Elizabeth Maishlish’s work has focused extensively upon consumer protection laws and policy matters. She is experienced legal counsel with a solid understanding of the designated administrative authority model.
Prior to joining the BAO she was Legal Counsel to the Alberta Motor Vehicle Industry Council (AMVIC) and a member of AMVIC’s Senior Management Team. She advised AMVIC on all legal and policy issues related to its mandate including licensing, registration, complaints handling, registrant education, communications, prosecutions and enforcement matters. Ms. Maishlish was also involved in legal and policy initiatives designed to better protect consumers from unfair and deceptive trade practices. Before joining AMVIC, Ms. Maishlish was employed as Legal Counsel with the Ontario Motor Vehicle Industry Council (OMVIC). She prosecuted novel misconduct hearings before professional disciplinary panels and administrative tribunals. Ms. Maishlish has also prosecuted several precedent setting quasi-criminal matters in court. Her legal and policy contributions within the framework of the automotive business and sales industry has been recognized by various stakeholders. In April of 2016, Ms. Maishlish received the distinction of being included in the Auto Remarketing Canada Under 40 annual list.
Prior to exclusively practicing administrative and regulatory law, Ms. Maishlish worked as criminal defence counsel with the criminal defence firm of Adler Bytensky Prutschi, Barristers. During that time she represented clients charged with various criminal charges before all levels of Ontario court.
Ms. Maishlish was called to the Ontario Bar in July 2005 and is also a member of the Law Society of Alberta. She received an LL.B. from Osgoode Hall Law School in 2004. She graduated from York University, Magna Cum Laude, in 2001 with a B.A. (Honours) in Political Science and Communications.
Michael D’Mello joins us from the Cemeteries and Crematoriums Unit in the Ministry of Government and Consumer Services, where he was the Registrar in this unit for almost 15 years. Prior to his work as Registrar, Mr. D’Mello was an investigator for the ministry, an Associate Broker in a Real Estate firm, and a police officer.
Peter Jordan joins us from the Board of Funeral Services, where he served as the Manager of Regulatory Compliance for six years. Prior to joining BOFS Peter served as an investigator for both the Ontario College of Teachers and the Law Society of Upper Canada. Peter brings over 21 years of regulatory experience to the BAO team.
Nick holds a CPA, CGA designation and brings over 10 years of comprehensive experience in financial controllership including planning, forecasting and analysis. Nick came to the BAO from Lowe’s Canada where he was a member of the Corporate Finance team. In his role at Lowe’s, Nick participated in business case analysis to support store expansion and more recently the acquisition of Rona Canada. Prior to Lowe’s, Nick worked at Molson Coors Canada where he led the re-development and automation of cash flow forecasting and reporting tools to help support Corporate Merger & Acquisition initiatives including the 2012 Central Europe purchase of Starbev. In an operational supportive role, Nick partnered with the Toronto brewery operations team where he led transformation and cost saving initiatives in addition to driving increased transparency and financial effectiveness of capital investments.
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