What We Do

On January 16, 2016 the BAO became a delegated administrative authority (DAA), delegated with the responsibility to administer provisions of the Funeral, Burial and Cremation Services Act, 2002 (FBCSA) on behalf of the Ministry of Government and Consumer Services. The Bereavement Authority of Ontario became the single regulator for the bereavement sector in Ontario in two stages.

On January 16, 2016, the BAO first became responsible for licensing and regulation of the practices of cemetery operators, cemetery sales representatives, crematorium operators and crematorium sales representatives in Ontario, and ensures their compliance with the Act. These activities were previously provided by the Ministry of Government and Consumer Services’ Cemeteries and Crematoriums Regulatory Unit (CCRU). Responsibility for cemetery closures and abandonments, and burial sites remains within the ministry.

On April 1, 2016, the BAO assumed full responsibility for the bereavement sector in Ontario, including funeral establishments, funeral directors, funeral preplanners, transfer service operators and transfer service sales representatives. Effective April 1, 2016, the licensing and enforcement responsibilities previously exercised by the Board of Funeral Services (BOFS) was transferred to the BAO and BOFS was dissolved as a corporation.

Functions of the BAO

The BAO will:

  • Offer a convenient single point of contact for the funeral, transfer service, cemetery and crematorium sectors
  • Inspect and license funeral establishments, transfer services, and cemeteries and crematoriums, and individuals who work in these sectors (before the BAO, these sectors were licensed and inspected by two different regulatory bodies – the Board of Funeral Services and the Cemeteries and Crematoriums Regulation Unit)
  • Provide more efficient service delivery and enforcement

Stakeholders from the cemetery/crematorium and funeral/transfer services sectors, religious organizations, municipal organizations and other interested stakeholders were consulted on the establishment of the BAO.


Questions? Call us at 844.493.6356 or use our automated contact form.