Paula has been a licensed funeral director for 25 years. Prior to joining the BAO in 2018, she spent time working for large funeral homes in the Greater Toronto Area before co-owning and operating two rural, small town funeral homes. During her time working as a funeral director, she also served as a board member with the former Board of Funeral Services, Guaranteed Funeral Deposits along with a crematorium and two cemetery boards. As an inspector, Paula enjoys interacting with the licensees educating and ensuring compliance. Her new role overseeing the Complaints team allows her to continue her role as an inspector while ensuring consumer concerns are addressed through the BAO’s complaints process.