Complaints

Do You Have a Complaint?

The Bereavement Authority of Ontario (BAO) reviews and adjudicates complaints pursuant to the Funeral, Burial and Cremation Services Act, 2002 (the “FBCSA”). While the BAO attempts to resolve disputes wherever possible, the parties are encouraged to discuss their concerns before proceeding through the BAO’s complaint process..

Pursuant to section 66 of the FBCSA, in handling complaints, the Registrar may do any of the following, as appropriate:

  • Attempt to mediate or resolve the complaint
  • Give the licensee a written warning
  • Require the licensee to attend a specified educational program
  • Refer the matter to the discipline committee

Please note that the Registrar cannot award damages or require refunds or discounts where services and/or merchandise have been provided.

Consumer protection, in a marketplace that is safe, secure and professional, is a priority for the Bereavement Authority of Ontario. As a regulator, the organization depends on information and feedback provided by consumers and stakeholders to enhance service standards and identify learning opportunities for the sector.

In Ontario, all licensed bereavement service providers are required to comply with the Funeral, Burial and Cremation Services Act, 2002, and Ontario Regulation 30/11.

Online Complaint Form

To help us understand the matter, please complete the online complaint form below. This form is composed of 3 parts

  • Personal Contact Details
  • Service Provider / Business Details
  • Describe Your Concern

Please be accurate and thorough in order to assist us in handling this matter as quickly and effectively as possible.

Personal information gathered in this form is collected under the authority of the Funeral, Burial and Cremation Services Act, 2002. The Bereavement Authority of Ontario requires contact information so that a response can be provided to the complaint. Details will also be retained for statistical purposes.

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