The Bereavement Authority of Ontario (BAO) reviews and adjudicates complaints pursuant to the Funeral, Burial and Cremation Services Act, 2002 (the “FBCSA”). While the BAO attempts to resolve disputes wherever possible, the parties are encouraged to discuss their concerns before proceeding through the BAO’s complaint process..
Pursuant to section 66 of the FBCSA, in handling complaints, the Registrar may do any of the following, as appropriate:
- Attempt to mediate or resolve the complaint
- Give the licensee a written warning
- Require the licensee to attend a specified educational program
- Refer the matter to the discipline committee
Please note that the Registrar cannot award damages or require refunds or discounts where services and/or merchandise have been provided.
Consumer protection, in a marketplace that is safe, secure and professional, is a priority for the Bereavement Authority of Ontario. As a regulator, the organization depends on information and feedback provided by consumers and stakeholders to enhance service standards and identify learning opportunities for the sector.
In Ontario, all licensed bereavement service providers are required to comply with the Funeral, Burial and Cremation Services Act, 2002
, and Ontario Regulation 30/11.