Do you have a complaint?
The Bereavement Authority of Ontario (BAO) handles complaints pursuant to the Funeral, Burial and Cremation Services Act, 2002(FBCSA). While the BAO attempts to resolve disputes wherever possible, the parties are encouraged to discuss their concerns before proceeding through the BAO’s complaint process (resolved within 60 business days unless otherwised notified):
Please note: the Registrar cannot award damages or require refunds or discounts where services and/or merchandise have been provided.
Consumer protection in a marketplace that is safe, secure and professional, is a priority for the Bereavement Authority of Ontario. As a regulator, the organization depends on the information and feedback provided by consumers and stakeholders to enhance service standards and identify learning opportunities for the sector.
In Ontario, all licensed bereavement service providers are required to comply with the Funeral, Burial and Cremation Services Act, 2002, and Ontario Regulation 30/11.
Online Complaint Form
If you’d like to file a complaint, please complete the form below.
This form is composed of three parts:
Please be accurate and thorough in order to assist us in handling this matter as quickly and effectively as possible.
Personal information gathered in this form is collected under the authority of the Funeral, Burial and Cremation Services Act, 2002. The Bereavement Authority of Ontario requires contact information so that a response can be provided to the complaint. Details will also be retained for statistical purposes.