Registrar’s Directive

10 MAX or LESS in the entire funeral home at one time  

April 7, 2020 – This directive adds a greater limitation on the number of people who can be at funeral homes, not counting funeral home staff.

The new maximum number of people who can be at a funeral home at one time is 10 or fewerThis pertains to the entire funeral home.

You need to make the safety of you and your staff the priority. Focus on accommodating as few people as possible. The goal is safety for all families and all funeral home staff.

My March 28 directive had placed the limit at 10 at each funeral or visitation. We now must make this more stringent in order to protect families and funeral home staff.

Remember, if only one of your staff members comes down with COVID-19, your funeral home could be closed for two weeks or longer. We need you all open during this very hard time.

The funeral home must be large enough for people to maintain physical distancing of at least two metres (six feet) apart from each other at all times, to a maximum of 10 people — in the entire funeral home establishment at one time.

Even if you have unlimited space, or are outside, the maximum is 10. The number does not include funeral home staff.

Note, that if you advertise a funeral, visitation or gathering in any medium you must state this limitation or link to this directive.

Follow this law strictly.

Thank you all for the professional and caring work you do for Ontario families every day. Stay vigilant.

We are ready…together with you to provide the best, safe bereavement services to Ontario families.

This directive is made pursuant to an Emergency Order under the Emergency Management and Civil Protection Act.

-Carey Smith, CEO/Registrar, BAO

BAO operations continue during COVID-19 
–Office closed but services continue

During this unprecedented time Bereavement Authority of Ontario (BAO) staff members are continuing business as usual, but working from home to do so.

Our phones and emails will continue to be answered, as work and services continue. Please defer deliveries and pick ups until further notice.

Please continue to email and call us through the same phone numbers and email addresses as previously:

– General Inquiries: info@thebao.ca
– Registrar/CEO: Registrar@thebao.ca
– Main Line: 647-483-2645
– Toll-Free: 1-844-493-6356
– Media Inquiries: MediaInquiries@thebao.ca

The BAO is taking this step as directed by Public Health Ontario’s recommendation that people avoid large gatherings and minimize regular interactions to reduce the spread of the coronavirus.

BAO employees, who have recently travelled abroad, have been asked to self-isolate and work from home for 14 days upon return to Canada, in accordance with federal and provincial government guidance.

We will update this information as the situation requires.

Information on COVID-19 in relation to the bereavement sector is posted on the BAO homepage in this section.

Bereavement Authority of Ontario

Consumer Information Guide

The Bereavement Authority of Ontario administers provisions of the Funeral, Burial and Cremation Services Act, 2002 (FBCSA) on behalf of the Ministry of Government and Consumer Services. Responsible for protection of the public interest, the Bereavement Authority of Ontario regulates and supports licensed funeral establishments, cemetery operators, crematorium operators, transfer service operators, funeral directors, funeral preplanners, transfer service sales representatives, cemetery sales representatives, and crematorium sales representatives across Ontario.

Search for Licensed Establishment

Click the above icon to obtain information about a licensed bereavement service provider in a specific geographical area.

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Consumer Information

Click the above icon to learn more about consumer protection practices and initiatives.

File a Complaint

Click the above icon to complete the online complaint form.

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