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Consumer Rights under the FBCSA

Consumer Rights under the FBCSA

What is the Funeral, Burial and Cremation Services Act, 2002?

The Funeral, Burial and Cremation Services Act, 2002 (FBCSA) is a piece of legislation that received Royal Assent in 2002 and was proclaimed into force to take effect July 1, 2012. The FBCSA was created as consumer protection legislation respecting funerals, burials, cremations and related services within the province of Ontario. The FBCSA and its regulations recognize that bereavement-related purchases are often made during delicate and emotional times and the legislation helps ensure that consumers are clearly informed of their options. The legislation also ensures that consumers have the necessary information on hand when making bereavement-related purchase decisions.

Learn more in the BAO’s free Consumer Information Guide


What are your rights as a consumer under the FBCSA?

By law, cemeteries, crematoriums, funeral homes and transfer service operators must be licensed.