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Overview for consumers


The Bereavement Authority of Ontario (BAO) is here to protect consumers by ensuring that funeral, cremation, cemetery and hydrolysis operators and all licensees comply with the law – the Funeral, Burial and Cremation Services Act, 2002 (FBCSA) .

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Consumer Protection Ontario

Organ Donation

The Ontario Government’s Be A Donor initiative actively encourages Ontarians to register their consent for organ donation.

Pre-Need Arrangements

Many people choose to plan ahead for their final arrangements and some choose to also pay in advance. Understand the rules around pre-arranging and prepaying in A Guide to Death Care in Ontario.

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At-Need Arrangements

Understand your rights as a consumer and make informed decisions when planning at-need arrangements with a death care Provider. Learn more in A Guide to Death Care in Ontario.

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