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Overview for consumers


The Bereavement Authority of Ontario (BAO) is here to protect consumers by ensuring that funeral, cremation, cemetery and hydrolysis operators and all licensees comply with the law – the Funeral, Burial and Cremation Services Act, 2002 (FBCSA) .

The BAO is a government delegated authority administering provisions of the FBCSA on behalf of the Ministry of Government and Consumer Services. Responsible for protection of the public interest, the BAO regulates and supports licensed:

  • Funeral establishment operators, directors and preplanners;
  • Cemetery, crematorium and alternative disposition operators;
  • Transfer service operators; and
  • Bereavement sector sales representatives across Ontario.

The BAO is wholly funded by licensee fees (not tax dollars).

Learn more about us here.

Consumer Protection Ontario

Organ Donation

The Ontario Government’s Be A Donor initiative actively encourages Ontarians to register their consent for organ donation.

Pre-Need Arrangements

Many people choose to plan ahead for their final arrangements and some choose to also pay in advance. Understand the rules around pre-arranging and prepaying in A Guide to Death Care in Ontario.

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At-Need Arrangements

Understand your rights as a consumer and make informed decisions when planning at-need arrangements with a death care Provider. Learn more in A Guide to Death Care in Ontario.

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