A Guide to Death Care in Ontario
The BAO’s Consumer Information Guide: A Guide to Death Care in Ontario is a free consumer-protection information booklet.
Our guide is designed to support you and your family in making informed consumer choices regarding funeral, burial, cremation and hydrolysis services.
The BAO urges all consumers to read the Consumer Information Guide, plan ahead and ask a lot of questions prior to entering into a contract with a provider. It is written for families and the public to know their options, rights and responsibilities before entering into contracts with organizations that are licensed under the Funeral, Burial and Cremation Services Act, 2002. All licensees of the BAO are required to provide consumers with a copy of this guide.
Guide overview in 10 languages
The BAO also offers a two-page overview of its Consumer Information Guide in 10 languages.
Click here to access them.
Audio versions
In March of 2022, the BAO introduced audio versions of its Consumer Information Guide to provide greater access to the information.
If you have questions related to the information contained within A Guide to Death Care in Ontario, please feel free to contact the Bereavement Authority of Ontario at Communication@TheBAO.ca, or a licensed service provider.
Free copies of the guide are available at licensed establishments: funeral establishments; cemeteries; crematoriums; hydrolysis facilities; and transfer services in Ontario. Click here to read and download it.
