The Bereavement Authority of Ontario (BAO) is a new, not-for-profit corporation, incorporated in Ontario on July 24, 2014. On January 16, 2016 the BAO became a delegated administrative authority (DAA), delegated with the responsibility to administer provisions of the Funeral, Burial and Cremation Services Act, 2002 on behalf of the Ministry of Government and Consumer Services.
The BAO assumed responsibility for the bereavement sector in Ontario in two stages. On January 16, 2016, the BAO became responsible for licensing and enforcement in the cemetery and crematorium sectors. On April 1, 2016, the BAO took on full responsibility for the bereavement sector, including funeral and transfer services.
As the single regulator for the entire bereavement sector in Ontario, the Bereavement Authority of Ontario provides a more effective one-window approach for both licensees and consumers. Consumers now have a single point of contact for any questions or complaints they may have about funeral and transfer services or cemetery and crematorium services.