Media Room

BAO Facts & Statistics

  • The BAO is a not-for-profit organization that is committed to protecting the public interest in the bereavement sector across Ontario.
  • The BAO licences all funeral directors, funeral preplanners, funeral establishments, crematorium operators, cemetery operators, transfer service operators, transfer service sales representatives, cemetery sales representatives and crematorium sales representatives in Ontario.
  • The BAO was established in 2016, after the amalgamation of the Board of Funeral Services (BOFS) and the Cemeteries Regulation Unit (CRU).
  • The BAO administers the Funeral, Burial and Cremation Services Act, 2002 (FBCSA).
  • The BAO regulates more than 5,000 bereavement establishments and individuals and educates Ontario consumers on the funeral, burial, cemetery and cremation sector.
  • The BAO is governed by a 10-person board: 7 elected representatives; and 3 representatives appointed by the provincial government.
  • The BAO is managed by a CEO/Registrar, who carries out the powers and duties as set out in the FBCSA and its regulations.
  • The BAO receives funding from new registration dues, registration renewals and fees.

Frequently Asked Questions (FAQs) 

The Bereavement Authority of Ontario (BAO) is a not-for-profit corporation, responsible for administering provisions of the Funeral, Burial and Cremation Services Act, 2002 and associated regulations on behalf of the Ontario government. The BAO oversees the entire bereavement sector in Ontario, including funeral establishments, funeral directors, funeral preplanners, transfer service operators, transfer service sales representatives, cemetery and crematorium operators and sales representatives. 

The BAO protects public interest through a fair, safe and informed marketplace.

The BAO does this by:

– Enforcing standards to obtain and maintain registration for funeral directors, funeral preplanners, transfer service operators and sales representatives.

– Establishing the educational requirements to become a funeral director, funeral preplanners, transfer service operator or sales representative.

– Conducting inspections of funeral, cemetery, transfer service and crematorium establishments.

The Funeral, Burial and Cremation Services Act, 2002 (FBCSA) is the legislation that bereavement professionals must follow in Ontario. The law includes rules and regulations that bereavement professionals must follow when helping consumers plan a funeral, burial, transfer service or cremation.

Delegated Administrative Authorities (DAAs) are responsible for ensuring that a number of Ontario’s consumer protection and public safety laws are applied and enforced. The Ministry of Government and Consumer Services currently oversees 12 administrative authorities.

What does the BAO not do?

  • Provide any grief counselling or other bereavement-related treatments;
  • regulate the therapy or counselling industry;
  • regulate pricing;
  • collect, maintain or distribute sales figures or market data;
  • provide education; and
  • plan funerals on behalf of Ontario consumers.

Media Inquiries:

For additional information, or to arrange an interview with a BAO spokesperson, please contact mediainquiries@thebao.ca, or by phone at (647) 483-2645. Please specify your deadline along with the specific area(s) of interest.

Please Note:  Only messages from members of the media will be responded to through this email. All other inquiries can be directed to info@thebao.ca or 1-844-493-6356.

Address:

Bereavement Authority of Ontario

100 Sheppard Avenue East, Suite 505

Toronto, Ontario M2N 6N5

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