Licence renewal time is approaching for Personal Licensees, Funeral Home Establishments, and Transfer Service Operators

Renewal season will soon be here for Personal Licensees, Funeral Home Establishments, and Transfer Service Operators. 

As of November 1, 2026, the BAO Licensee Portal will be open to renew your licence, which must be renewed by the licence expiry date of December 31^st. This applies to all personal licence classes (except for Cemetery/Crematorium Sales Representative licences), Funeral Home Establishments, and Transfer Service Operators.

Please take this opportunity to prepare for your upcoming renewal application.

1. Ensure you can access the licensee portal using your login credentials.
Please log in to your licensee portal account now using a computer or laptop. Smartphones, tablets, and Macs do not have the full functionality required by the system. Our system works best in Microsoft Edge or Google Chrome.
If you hold more than one personal licence (e.g., Sales Representative and Funeral Preplanner), or if you are the operator of the Funeral Home Establishment or Transfer Service, you will have separate accounts with different usernames and passwords.
Forgot your password? Click here to reset 
Need help? Please email PersonalLicensing@thebao.ca or Licensing@thebao.ca.

2. Continuing Education
Personal licensees (except those licensed as a Transfer Service Sales Representative – Restricted) must complete six (6) hours of approved Continuing Education courses every year prior to December 31. Out of the 6 required hours, at least 4 hours must be from Category A courses, and no more than 2 hours may be from Category B.
For the BAO’s Continuing Education policy and approved courses (including Category A/B designation), please visit Continuing Education for Personal Licensees.
You can enter your Continuing Education courses anytime throughout the year. Log in to your portal account and click on “Profile” in the menu under your name, then “Continuing Education”.  Click on “Add Continuing Education”, enter the information for each individual course taken, then click “Submit”. Repeat for each course.
You do not need to upload certificates of completion but hold onto them in case your name is randomly selected for audit purposes.

3. Employment History
Please update your employment history if it has changed. Select the “Employment History” section under your Profile. If your current employer site has not changed, you do not need to create a new employment history record.
Operators and Site Managers, please check your listing on the Public Register at https://portal.thebao.ca/public-register/ to ensure your list of licensed employees is up-to-date.

4.  Updating Officers/Directors/Shareholders
If you are reporting any changes to your corporate name, officers, directors, or shareholders, please email the following documents to Licensing@thebao.ca or open a case under  Communications > Cases and Support, and upload copies of supporting corporate documentation, as applicable:   
    • Articles of Incorporation / Amalgamation / Amendment (whichever is most recent)   
    • Officers and Directors registers or for federal corporations, the equivalent documents      from Industry Canada   
    • Shareholder’s register confirming equity ownership   

If you have questions about the personal licence renewal process, please contact PersonalLicensing@thebao.ca.
If you have questions regarding the business licensing renewal process, please contact Licensing@thebao.ca.
You may also phone 647-483-2645.