Renewal notice to all personal licensees

–except Cemetery/Crematorium Sales Representatives —

The BAO licensee portal opens Sunday, Nov. 1, 2026, to renew your personal licence, which must be renewed by 11:59pm EST on the licence expiry date of December 31, 2026.

This applies to all personal licence classes except Cemetery/Crematorium Sales Representative licences. 

Please log in to your licensee portal account using a computer or laptop. Smartphones, tablets, and Macs do not have the full functionality required. Our system works best in Microsoft Edge or Google Chrome. You may access the licensee portal here: Sign In

If you hold more than one personal licence (e.g., Sales Representative and Funeral Preplanner), you will have separate accounts with different usernames and passwords.

• Forgot your password? Click here to reset. 
• Forgot your username? Click here to recover. 

Once logged in, click Personal Licence Renewals (under Applications), then click “Details” at the end of the current PLR that is marked “Draft”.

Employment History
Please update your employment history if it has changed. Select the “Employment History” section under your Profile. If your current employer site has not changed, you do not need to create a new employment history record.

Continuing Education
Personal licensees (except those licensed as a Transfer Service Sales Representative – Restricted) must complete six (6) hours of approved Continuing Education courses every year prior to December 31.
At least 4 hours must be from Category A courses, and no more than 2 hours may be from Category B. For the BAO’s Continuing Education policy and approved courses (including Category A/B designation), please visit Continuing Education for Personal Licensees.
First-year licensees are exempt from Continuing Education requirements for their first renewal season and will receive a separate email with more information.
To enter your Continuing Education details:

1. Select “Profile” in the menu under your name, then “Continuing Education”.
2. Click on “Add Continuing Education”, input the information for each individual course taken, then click “Submit”.
3. Repeat for each course.

You do not need to upload certificates of completion but hold onto them in case your name is randomly selected for audit purposes.

Declarations
Once you have added all of your Continuing Education credits, proceed to the list of declarations and respond “Yes” or “No” to each question. You will then be able to click on your invoice and make the payment.

Payment
Payment is made online through your licensee portal account. The personal licence renewal fee is $244.47 and can be paid by Visa, Visa Debit, or Mastercard.
There is no option for managers to prepay licence renewal fees for their licensed employees. Each licensee will use their own credit card, or if their employer permits, their employer’s credit card.
Be sure the billing address shows Canadian fields—click the flag icon and scroll up to select Canada. The billing address must exactly match the credit card being used. Receipts can be downloaded after payment is made.

Need help?
Please email PersonalLicensing@thebao.ca or phone 647-483-2645.